Western Digital: How to Get Support

Western Digital is a computer technology company that manufactures external hard drives, Firewire adapters, internal hard drives, and floppy drives.

Western Digital was founded in 1970 and began by selling calculator processors.

Western Digital’s main website is located at http://www.wdc.com.

Western Digital Support

Western Digital provides technical support for its products through an online support website:

Visit Western Digital Support

You can find everything below via this link, including downloads and contact information, plus video tutorials, FAQs, and warranty information.

Western Digital Driver Download

Western Digital provides an online source for downloading drivers for your hardware through this page:

Download Western Digital Drivers

To find the device drivers from the link above, first choose your product from the drop-down menu and then click/tap Submit . Choose the link for the download you need and confirm with the Download button in the pop-up box.

You can also find downloads by searching for your Western Digital product on the main support page and then using the Downloads tab .

Downloading drivers directly from Western Digital is always the best decision, but sometimes you can’t find exactly what you’re looking for. In such a case, you might have luck finding drivers from one of these sources or with a free driver update tool.

Not sure how to update drivers for your Western Digital hardware? See How to Update Drivers in Windows for driver update instructions.

Western Digital Product Manuals

Western Digital also provides most of its documentation through downloadable manuals:

Download Western Digital Product Manuals

To find the product manual for your Western Digital device, visit the link above and then choose your product. Legacy products can be found here.

Once on the product detail page, choose User Manual (PDF) , and then your language, to download the manual as a PDF file. There are also installation guides available if that’s what you’re looking for.

Don’t have a program that opens PDF files? Check out this list of free PDF readers if you’re trying to open the manual on your Western Digital device but your computer doesn’t know what to do with the file.

Western Digital Phone Support

Western Digital offers technical support by phone at 1-800-275-4932 .

Phone support for countries outside of the US can be found here. Just change the country from the option at the top of the page called Not from the United States? Change country .

We strongly recommend that you read our Tips for Talking to Technical Support before calling Western Digital for technical assistance. It will help a lot if you are prepared before you call.

Support for Western Digital Email

Western Digital also provides email support for its hardware products:

Contact Western Digital by email

You may need to register (free of charge) on the WD Support Portal to send an email to Western Digital.

Western Digital Knowledge Base and Forum

Western Digital provides self-support through its Knowledge Base:

Visit the Western Digital Knowledge Base

You can search the Knowledge Base to find answers to common questions about Western Digital products.

Western Digital also has a community forum where users can communicate with each other about their Western Digital products:

Visit the Western Digital Community

Additional Western Digital Support Options

If you need support for your Western Digital hardware but have been unsuccessful in contacting Western Digital directly, see my Get More Help page.

There you will find information on how to contact me on social media or by email, how to post on the support forums, and much more.

Another option is to try contacting the Western Digital support team through the Western Digital Facebook page or via Twitter @westerndigital.