Netflix error code UI-113 occurs when the Netflix app on your streaming device is unable to connect to Netflix. This can be caused by problems with your home network, internet connection, streaming device, or the Netflix app on your streaming device. It can also appear when the Netflix service is down.
When you experience Netflix code UI-113, you will typically see a message like this:
Could not connect to Netflix. Please try again or restart your home network and streaming device.
Netflix Code UI-113 Troubleshooting Steps
Troubleshooting and fixing Netflix UI-113 code involves checking two different things: your internet connection, and your streaming device. The following steps will guide you through the process of ruling out problems with your Internet connection, network, streaming device, and the Netflix app on your device.
- Try Netflix in a web browser.
- To easily narrow down device-specific issues, check if you are capable of streaming Netflix on a computer.
- If you see a site error when you visit Netflix.com, then there is a problem with the Netflix service.
- Reboot the device.
- Restart your device to refresh both the Netflix app and the device’s connection to the Internet.
- If your device is in standby, sleep, or low power mode, make sure to turn it off completely before restarting it.
- Quit Netflix.
- Quitting Netflix on your device will usually clear cached data.
- If your device does not have the option to sign out, you can force all connected devices to sign out through the Netflix website.
- Refresh the Netflix app.
- In some cases, deleting and reinstalling the Netflix app is the only way to fix this code. If you can’t remove or delete the app, your device might have some other way to update it.
- Restart your home network.
- If there are no issues with your Netflix app, it’s also possible that connectivity issues are causing code UI-113.
- Turn off and unplug all home networking equipment for at least a minute, then plug everything back in.
- Improve your Internet connection.
- If possible, switch from Wi-Fi to ethernet.
- If you can’t switch to ethernet, move your device or router to improve your Wi-Fi signal.
- You can also try connecting the device directly to the modem.
If none of these troubleshooting steps help, you may need to contact your device manufacturer, Internet service provider, or Netflix for additional help. For more detailed instructions on each step, read on.
Rule out a Netflix service outage causing code UI-113
Since the UI-113 code can be caused by a connectivity issue or an issue with your Netflix app, the first thing to check is if the Netflix service is down. To do this, you’ll need to try streaming Netflix on your computer.
If you try to stream Netflix on your computer and see a Netflix site error, it means there is a problem with the Netflix service itself. You won’t be able to stream anything until Netflix is able to locate and fix the problem.
If you get a different error on the Netflix website, especially one that pertains to a network or connectivity issue, then there may be a problem with your home network or Internet service provider.
The other way to check if Netflix is down is to use a crash detector. These services are able to tell you if a website, such as Netflix, YouTube, or Facebook is down for everyone, or just for you. For more information, check out our guide to drop detectors.
Reboot your streaming device to fix code UI-113
Turning off the streaming device, unplugging it, and then plugging it back in to turn it on for proper operation can also help fix error code UI-113. This fresh start can fix a lot of connectivity issues, and it also forces the Netflix app to clear and restart.
If your device has the option to go to low power, standby, or standby mode when you press the power button, it’s important that you actually perform a full shutdown. This option may be hidden in a menu.
Once you’ve turned off your streaming device, you’ll need to unplug it from power. Leave the device unplugged for about a minute and plug it back in. In most cases, one minute is enough for the device to turn off completely.
Other streaming devices don’t have power buttons at all, and just go to sleep when you turn off the TV. In those cases, you can turn off the TV and unplug the streaming device. This will make the device work effectively.
Some streaming devices, like Roku, require some time to get everything back in order after being power cycled. Wait a minute after connecting your streaming device before attempting to stream Netflix.
Sign out of Netflix on a streaming device
If power cycling your device does not clear the error code UI-113, the next step is to sign out of Netflix on your device. This may clear corrupted data or cache files when you log in again.
Most streaming devices allow you to quit Netflix. If your device has this option, just sign out, close the app, start the backup, and sign in again. In many cases, this will correct the UI-113 error code and you will be able to stream again.
Some streaming devices make this step a bit more difficult.
Sign out of Netflix on all devices
If you don’t know how to sign out of Netflix on your device, you can use Netflix.com to sign out of all devices linked to your account:
- Navigate to Netflix.com .
- Click on your user icon in the top right corner.
- Click Accounts .
- Scroll down to Settings .
- Click Sign out of all devices .
- Click Exit .
Use this option only if you don’t know how to exit the device. If you have other devices connected to Netflix, they will also be signed out. Make sure to remember your password because you will have to manually sign back into Netflix on each device.
Update Netflix login information on PS3
If you have a PS3, then you will need to refresh your Netflix login information:
- Navigate to the home screen of the PS3.
- Navigate to TV/Video Services > Netflix .
- Press X. _
- Press and hold Home and Select .
- Wait for the message Do you want to reset Netflix settings and sign in again? in order to show up.
- Select Yes .
- Enter your Netflix login information.
Quit Netflix on Blu-Ray players and other devices
If your device does not have an option to sign out, there is a special code you can enter to access a screen that allows you to deactivate, reset, or sign out of Netflix:
- Launch the Netflix app on your device.
- Press up twice on your controller or remote.
- Press down twice.
- Press left .
- Press right .
- Press left .
- Press right .
- Press up four times.
- Select Exit .
- Note: If you don’t see this option, select Reset .
Update or reinstall the Netflix app
Sometimes just leaving the Netflix app isn’t enough. If you still experience an error code UI-113 after exiting the app, you will need to update or reinstall.
Some Netflix apps allow you to clear cache or reset local data, which you should try first. Otherwise, you will need to remove the app and reinstall it.
If you cannot find the option to uninstall your Netflix app, you can enter the code provided in the previous section by pressing up x2, down x2, left , , right , left , , right , up , x4 on your remote or the controller.
On the screen that appears after entering the code, select Reset or Disable .
Restart your home network
Since the Netflix code UI-113 can be caused by both app data and connectivity issues, there is a chance that there is no problem with the Netflix app on your streaming device. If that is the case, then the problem could be a connectivity issue. The first thing you should try to do here is to hard reset your home network.
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The home network reset requires that you have access to both the modem and the router. When you perform the reset procedure, all devices on the network will momentarily lose their connection to the Internet.
Here’s how to restart your home network:
- Disconnect the modem and router from power.
- Leave your modem and router unplugged for about a minute.
- Reconnect the modem and router.
- Wait for the modem to reestablish the connection.
- Try streaming something on Netflix.
If you still see a UI-113 error after restarting the network, you may want to verify that the connection is strong enough to stream video. Take a look at our guide to internet speed test sites.
Keep in mind that just because your wired Internet connection on your computer can stream Netflix doesn’t mean your wireless connection to a streaming device can do the same.
Improving your Internet connection for Netflix
If everything else checks out and your streaming device is connected to your network via Wi-Fi, you may need to improve the quality of your Internet connection. Streaming can work just fine over Wi-Fi if there isn’t too much interference, but it works best when the streaming device is connected via a physical Ethernet cable.
